Refund Policy for Homeschool Resource Finder
Last Updated: May 2025
Thank you for engaging with Homeschool Resource Finder ("we," "us," or "our") at https://homeschoolresourcefinder.com/ (the "Website"). This policy outlines our approach to refunds based on whether you are a customer purchasing digital products or a vendor purchasing a listing on our directory.
Part 1: Refunds for Customers/Parents (Digital Products)
This section applies to individuals who purchase digital products from our Website.
1. Nature of Our Products:
All products offered to customers on our Website are digital in nature. This includes but is not limited to downloadable resources, e-books, templates, online course materials, and access to digital content.
2. Your Rights Under Australian Consumer Law:
Our digital products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the digital products repaired or replaced if the digital products fail to be of acceptable quality and the failure does not amount to a major failure.
3. When a Refund May Be Provided (Major Failure):
A refund or replacement will be provided if the digital product you purchased has a major failure as defined under Australian Consumer Law.
4. When a Refund Will Generally Not Be Provided (Minor Failure & Change of Mind):
Given the digital nature of our products, we generally do not offer refunds for change of mind or minor technical issues that can be reasonably resolved.
5. Requesting Assistance for Issues:
If you encounter issues with your digital product, please contact our support team at: hello@homeschoolresourcefinder.com
6. How Refunds Are Processed:
If a refund is approved due to a major failure, we will process it back to your original payment method within a reasonable timeframe.
7. Contact Us (Customers):
If you have questions about digital product refunds, please contact us at: hello@homeschoolresourcefinder.com
Part 2: Refunds for Vendors (Directory Listings)
This section applies to businesses who pay for listings on the Homeschool Resource Finder Directory.
1. Nature of the Service:
By purchasing a vendor listing, you are paying for a service that provides you with a space on the Homeschool Resource Finder directory to showcase your business to homeschooling parents.
2. Your Rights Under Australian Consumer Law (Services):
Under the Australian Consumer Law, services come with guarantees regarding acceptable care and skill, fitness for purpose, and reasonable delivery time.
3. When a Refund or Other Remedy May Be Provided (Major Problem with Service):
A refund (partial or full) or another suitable remedy may be provided if there is a major problem with the listing service as defined under Australian Consumer Law.
4. When a Refund Will Generally Not Be Provided:
Refunds will generally not be provided for change of mind, lack of guaranteed results, minor technical issues being addressed, once the listing duration has commenced, or due to a breach of terms by the vendor.
5. Requesting Assistance for Issues:
If you are experiencing issues with your listing, please contact our vendor support team at: hello@homeschoolresourcefinder.com
6. How Refunds Are Processed:
If a refund is approved due to a major problem with the service, we will process it back to your original payment method. The amount will depend on the issue and the remaining listing duration.
7. Contact Us (Vendors):
If you have questions about vendor listing refunds, please contact us at: hello@homeschoolresourcefinder.com
General Information for All Users:
This Refund Policy is governed by the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.
We reserve the right to refuse a refund if we believe the claim is not valid or is contrary to this policy or Australian Consumer Law.
We may update this Refund Policy from time to time. We will post any changes on this page.
By making a purchase or listing on our Website, you acknowledge that you have read, understood, and agree to this Refund Policy.